Reference

Terms that protect your account and your bets

Our terms lay out exactly how your account works on tombak118 — from the moment you open it through deposit, play, and withdrawal.

Account security & verificationDeposit and withdrawal rulesGameplay and bet limits

Explore Lobby Read FAQ

What our terms cover

tombak118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with tombak118, you agree to our terms of service, which govern how we manage your wallet, your gameplay, and your personal data. These terms apply to all players accessing our lobby from Indonesia where local law permits. Your account remains yours;

1
you control access, can update your details anytime through account settings, and can request changes or deletions via our support team. Deposits via DANA, OVO, GoPay and QRIS are processed under the payment processor's rules as well as ours. Withdrawals are verified for security before funds
2
leave our system — this protects both you and us from fraud. If a dispute arises about a bet, a payment, or your account status, we work through our standard resolution process before escalating.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

How to contact us about our terms

Our support team is available to answer questions about your account terms, your rights, or how to exercise them. Reach out via live chat, email, or our support portal — all channels handle policy questions and account changes with the same priority.

Team online

Live Chat

Speak to our team instantly on the lobby. Available every day; response time under five minutes for policy and account queries.

Email Support

Send your terms question or data request to our compliance team. We reply within 24 hours with clarity on your rights and next steps.

Account Settings

Log in and navigate to Settings → Account & Legal. View your agreed terms, request copies, or flag a concern directly from your dashboard.

YOUR DATA & SECURITY

How we protect your information under our terms

Our terms require us to keep your personal data, payment details, and bet history secure and private.

Data Encryption

All account logins, payment details, and bet records are encrypted end-to-end. We audit this monthly with independent security partners.

Identity Verification

Before your first withdrawal, we verify your name and payment details. This one-time step protects your account from unauthorized access.

No Third-Party Sharing

We do not sell or rent your data. Payment processors see only what they need to clear your deposit or withdrawal.

Cookie & Tracking Policy

We use cookies to keep you logged in and to track gameplay for anti-fraud purposes. You can manage cookie settings from your browser at any time.

Data Access Requests

Open a support ticket with 'Data Access Request' and we'll provide a copy of all your personal records, gameplay history, and payment logs within five business days.

Account Closure & Deletion

Close your account anytime via Settings. We delete your personal data after 90 days unless a dispute or regulatory hold is active.

Your terms and account questions answered

Below are the questions we hear most often about our terms, your rights as an account holder, and what happens in specific situations. If you don't find your answer here, reach out to our support team.

Yes. Log in, go to Settings → Profile, and update your display name, email, or phone number. For your legal name or identity document, contact support; we verify these once and keep them secure. Changes take effect immediately.

Your account stays active. We do not close inactive accounts or forfeit your balance. However, if you lose access (forgotten password, lost phone), reach out to support and we'll verify your identity and restore access within 24 hours.

Yes. Go to Settings → Account Security and select 'Temporary Pause'. Your account will remain frozen for a period you choose (7 days to 12 months). After the pause ends, your account reactivates automatically and you can log back in.

Bet limits depend on the game. Slot games typically start at Rp 100 per spin; live tables have table minimums (e.g., Rp 5,000 for Dragon Tiger). Your account tier may unlock higher limits. Check the game lobby for exact ranges before you play.

After we verify your identity (first withdrawal only), funds clear to DANA, OVO, GoPay and QRIS in under five minutes. Bank transfers may take one to two hours depending on your bank. We show you the status in real time in your wallet.

Yes. Open a support ticket within 48 hours of the issue with details (game name, time, bet amount). Our team reviews your bet log and payment record and responds within 24 hours. If you're right, we credit your account immediately.

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. If you can't access your email, contact support with proof of identity (photo ID). We restore access within 24 hours.

Terms that protect your account and your bets

How to contact us about our terms

Live Chat

Email Support

Account Settings

How we protect your information under our terms

Data Encryption

Identity Verification

No Third-Party Sharing

Cookie & Tracking Policy

Data Access Requests

Account Closure & Deletion

Your terms and account questions answered

01 Can I change my username or account details after I sign up?

02 What happens to my account if I don't log in for a long time?

03 Can I pause or freeze my account temporarily?

04 What is the minimum and maximum bet limit on games?

05 How long does a withdrawal take once I request it?

06 Can I dispute a bet or a payment if I think something went wrong?

07 What happens if I forget my password or lose access to my phone?

Related Pages