Reference

Our Legal Terms for Indonesia Accounts

tombak118 operates under a clear legal framework so you always know where you stand — from how your account data is held to what jurisdictional rules apply to…

Account TermsPrivacy & Data PolicyCookie UseDANA, OVO, GoPay, QRIS Transaction TermsContact & Dispute Path
tombak118 Our Legal Terms for Indonesia Accounts
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

For any question about these terms — account data, transaction disputes, policy clarifications — our support team handles legal enquiries through three dedicated channels. Our team is available 24 hours a day, seven days a week, including during Jakarta and Surabaya public holidays. Response times for legal document requests are within two business days.

Team online

Live Chat

Open the chat widget from any page on tombak118.xyz. Available 24/7, this is the fastest path to a live agent who can escalate legal queries to our compliance desk within minutes.

Email Support

Send your legal enquiry or data-access request to our support email. We aim to respond within two business days with a reference number so you can track the status of your request.

Account Help Centre

Log into your tombak118 account and open the Help Centre tab. From there you can submit a formal policy query, attach documents, and receive a written response in your account message thread.

DATA & SECURITY PRACTICE

How We Handle Your Account and Data

Every data and security practice at tombak118 is built around minimising what we hold and being transparent about how we use it.

Data Retention Policy

We retain your account data for as long as your account remains active, plus a statutory period after closure. You may request full deletion in writing; we process confirmed deletions within 30 days of verification.

Cookie Use

Our site uses session cookies for login continuity and analytics cookies to understand page performance. You can disable non-essential cookies at any time through your browser settings without affecting account access.

Account Security

Passwords are stored as hashed values; we never hold them in plain text. Two-step verification is available for all accounts and we strongly encourage you to activate it under Account Settings after you open your account.

Withdrawal Verification

When you withdraw via DANA, OVO, GoPay or QRIS, we match your registered wallet name against your account ID before releasing funds. This step protects you from misdirected transfers and takes under two minutes in most cases.

Who to Contact for Data Requests

All formal data-access, correction or deletion requests go to our compliance team via the support email channel. Quote your account ID in the subject line so we can locate your record and respond within two business days.

Third-Party Data Sharing

We do not sell your personal data to third parties. We share the minimum necessary information with payment processors — DANA, OVO, GoPay, QRIS — only to complete the transaction you initiated from your account.

Common Legal Questions About tombak118 Accounts

These are the questions we hear most often from Indonesian account holders about our legal terms, data practices and account rights. If your question is not answered here, our 24/7 live chat team can connect you to the compliance desk.

Access to our platform depends on local law in your region. We encourage you to verify the legal position for online gaming in your specific area before opening an account, as rules vary by jurisdiction within Indonesia.

We collect your name, email address, account credentials and the payment wallet details you register — for example your DANA or OVO number. We do not collect more than is needed to operate your account and process transactions.

Yes. Send a written request to our support email with your account ID in the subject line. We will compile your data record and deliver it to you within two business days of verifying your identity.

Submit a deletion request via the Account Help Centre or support email. After we confirm your identity, we process full data deletion within 30 days. Note that some transaction records may be retained for the statutory minimum period required by law.

Transaction disputes should be raised within 14 days of the transaction date. Open a ticket through the Account Help Centre and attach your payment confirmation. We liaise with the relevant payment provider and aim to resolve disputes within five business days.

Yes. Any material change to our terms is posted on this page at least seven days before it takes effect. We also send a notification to the email address registered on your account so you can review the changes before they apply.

After account closure we retain transaction records for the period required by applicable law, then permanently delete all remaining personal data. You will receive a confirmation email once the deletion is complete.